OPay faces Customers backlash on Card disputes

Yesterday April 11, 2024, OPAY, a digital bank in Nigeria, faced significant backlash following a visit from a disgruntled customer, Okunola Akinropo, who aired his grievances over unresolved transaction disputes.

Akinropo’s visit quickly escalated into a gathering of angry customers with similar complaints. In response, OPAY acknowledged the delays in resolving issues and reassured customers of their commitment to address all outstanding matters.

Unfortunately, Akinropo’s outcry gained traction on TikTok, accusing OPAY of fraudulent practices. Despite efforts to resolve the matter, Akinropo reiterated in a subsequent video that his issue remained unresolved.

OPAY, in an official statement, attributed delays in resolving card disputes to industry-wide challenges and reassured customers of their dedication to expedite resolution. They apologized for any inconvenience and appreciated customers’ patience and understanding.